Performance Report
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To view the performance of any user, select the Performance Report option from the Reports section.
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This report provides a detailed overview of each user’s performance and activities.
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It displays the user’s First & Last Calling Time, indicating when the first call of the day was made and when the last call was completed.
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You can also view the Total Talk Time, which shows the exact duration of conversations (in minutes) handled by the user.
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The report further provides Call History Details, including the total number of calls made, how many were connected successfully, and how many were not connected.
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To view complete information about the customers a user has interacted with, click the Call List button. Next, select the User, choose the Date, and click Apply Filter. The detailed call information for that user will be displayed.
💡 Pro Tip: Monitor & Review Smartly
Along with performance reports, you can also listen to call recordings to understand client interactions, improve communication, and train your team effectively.