VS CRM

WA Message Report

To access this feature, open your CRM Dashboard and click on Business WhatsApp. From the dropdown menu, select WA Message Report to open the WhatsApp Report page.

WhatsappMessageReport1

WA Message Report Instructions

  • Step 1

    Select the WA Message Report option from the menu.

  • Step 2

    Here, you can quickly view all your WhatsApp messages, both sent and received.

  • Step 3

    Use these records to monitor communication flow and maintain transparency in reporting.

WhatsappMessageReport

Troubleshoot:

When sending templates via Business WhatsApp API, there are instances where the message fails to deliver.

Our Solution:

In the WhatsApp Message Report section, you can access detailed information regarding each template in the sequence. This allows you to quickly check whether the template has failed. If a template has failed, simply click on the error code field associated with that message. A pop-up will appear, displaying the error. By clicking on the error in the pop-up, you will be redirected directly to the Meta error code page, where you can find specific reasons for the failure of the message.

ErrCode

💡 Pro Tip: Monitor Records Frequently

Regularly reviewing sent and received records helps in identifying issues early and ensuring smooth communication.